Frequently Asked Questions
Everything you need to know about your Millie Savage order, shipping, and handcrafted jewelry care.
How long will it take for my order to ship?
Since many of our pieces are handcrafted to order, please allow 2-3 weeks for production before shipping. Once dispatched, domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days.
Do you offer international shipping?
Yes, we ship Millie Savage pieces worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and preferred carrier.
What is your return policy?
We offer returns for store credit or exchange within 14 days of delivery for most items. Please note that custom-made pieces, resized rings, and earrings are final sale due to hygiene and the bespoke nature of the production.
How do I find my correct ring size?
We recommend visiting a local jeweler to be professionally sized for the most accurate measurement. Alternatively, you can refer to our online sizing guide which includes a printable chart to help you find your perfect fit.
What materials do you use in your jewelry?
We use high-quality materials including solid 9ct and 18ct gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the metal and stones used in that particular design.
Can I request a custom design?
Absolutely. We love creating unique, one-of-a-kind pieces. Please contact our bespoke team via the 'Custom Orders' page to discuss your vision, stone selection, and budget.